Xfinity Voice Remote not working (Solved)

There are a few reasons why your Xfinity voice remote isn’t working properly. Whether it was operating perfectly during the setup procedure or it has not functioned since you got it out of the box, this article will cover the steps that should be taken.

Operating your devices with the sound of your voice is not out of this world. This is today’s technology, thanks to firms like Comcast and their Xfinity voice remote. 

When you initially get your Xfinity voice control remote, you’ll need to configure it to work with your devices. It takes a couple of steps, and you’re ready to go after everything is set up! 

Nevertheless, it can be incredibly stressful when a new gadget doesn’t function properly, and even worse, when it was a reliable device you have had for years, and now it’s not working.

The following are some possible causes for your Xfinity voice remote not working: 

  • Damage to the remote 
  • Setup that is incorrect or incomplete 
  • It’s time for a reboot. 
  • Batteries ran out 
  • Hardware Issues 

Xfinity voice remote isn’t working– Troubleshooting

Follow the instructions below to figure out how to fix an Xfinity voice remote that isn’t working.

Damage to the remote

Packages travel hundreds, if not thousands of miles, to arrive at your doorstep. Damaged items can come from the company themselves or even be damaged on route.

However, there is also deterioration that usually comes from consumers and their usage of the item. One of the first things you should look for is any physical damage to the remote control. 

Is it possible that it has been exposed to water or other substances that have caused it to malfunction? Has it been dropped from a great height? It may be causing problems with the motherboard within the remote that aren’t obvious from the outside? 

Did it fall on the sink? Pool? Or was it around the floor accidentally? Did it fall from a counter? Or did the dog mistake it for a chew toy?

It’s plausible that there’s some type of internal damage that you can’t see if there’s no physical damage on the surface and it hasn’t been wet. Check to see if other things, like the volume control and power button, are still working.

Setup that is incorrect or incomplete 

There might be a mistake in your Xfinity voice remote configuration if you are having issues, whether you are setting it up for the first time or have been using it for a while. 

It’s probable that a step was skipped or that anything prevented the setup procedure from being completed. 

You will need to reset the remote to ensure that it was correctly set up and connected to your other devices. This procedure is straightforward and quick to do. 

It’s time for a reboot. 

It is worth noting that resetting your remote means reconnecting it to all your devices and changing your settings to your preferences, but if it gives you voice control, it’s worth the extra effort. 

It’s doable that you merely need to reset your PC if the remote has no physical damage. To begin, reboot your Xfinity device. 

Turn off the power, wait a few minutes, and then turn it back on. You can learn how to reset your Xfinity remote in a separate article.

Rebooting a device can sometimes allow it to reset or renew the connections it has with other devices, which can alleviate a variety of issues. 

How to Reset Your Xfinity Box 

The remote and the Xfinity box don’t often interact adequately, resulting in unresponsive buttons, loss of voice control, and other issues.

Resetting the Xfinity box is a simple solution to this problem and could be a reason why your Xfinity voice remote isn’t working. To reset your Xfinity box:

For 5-10 seconds, press and hold the reset button on the Xfinity box. You may also use the Xfinity My Account App to reset the Xfinity box. Always perform a lengthy reset while using the app to reset.

Batteries ran out

Even if you’re using a brand-new Xfinity remote, you might have received a defective pair of batteries or that the batteries you’re using aren’t as new as you thought. 

Check the expiration date on the batteries you’re using, and even if they’re still okay, try obtaining a new set to see if it solves your problem. 

If the rest of the remote works but the voice control doesn’t, the problem is most likely not dead batteries, but it might be weak batteries; thus, it’s worth attempting to change the batteries to fix your remote.

Hardware issues

There’s always the potential that your remote control is broken. Though Comcast makes every effort to deliver high-quality, well-functioning goods, bad gear does occasionally fall through the gaps. 

Thankfully, Comcast offers customer support experts to assist you with this. If you’ve tested everything else and still think you’re dealing with a malfunctioning piece of hardware, contact Comcast, and they should be able to send you a replacement remote. 

Please note that, depending on their product replacement rules, they may or may not be able to replace the remote control if it is an older model and you have had it for a while.

Xfinity customer service

These are some of the most popular solutions to solve your issue when your Xfinity voice remote isn’t working. If you’re still having problems after looking through this list, you’ll need to contact your Xfinity service provider

There might be an issue that you can’t fix without the help of an expert. Once you’ve worked out what’s wrong, it’s time to make use of voice control and make the most of your Xfinity voice remote. 

Enjoy the convenience of being able to manage and change settings with only your voice! 

In sum

Fixing an Xfinity Voice remote that isn’t working is simple if you know what’s causing the problem. 

We’ve outlined all of the causes, as well as troubleshooting advice and actions, to assist you in quickly resolving this issue. 

However, if you wish to configure or pair your Xfinity remote, visit the Xfinity support website or get in touch with their customer service.

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