How to fix the Wyze Cam error code 07

In this article, I talk about the Wyze error code 7.

Yeah, I have some Wyze cameras, and I got this annoying error in one of them.

Error (code 07): Unknown. Please try again later. If the problem continues, please submit a feedback to us.

Wyze error code 07

Let's take a look at how to fix that...

When the Error code 07 shows up?

Do you know why this error is so annoying?

Because it shows up randomly and drives me crazy. 

Sometimes you are just playing back the footage, and suddenly, the error appears and prevents you from looking for the footage you want.

My Wyze camera started showing the error code 07 during the live view, and I got a stuttering video and a weird lag. Pretty annoying 🙁

Alright, let's see how to fix it.

How to fix the Wyze error code 07

Most of the time, fixing your Internet connection solves the Wyze error code 07, but that's not an official solution proposed by the Wyze team.

In fact, by the time I was writing this article, the Wyze engineers didn't release any documentation explaining how to fix the problem, so we relied on testing (like I did myself with my camera) and user's comments.

Here are some tips to fix it:

  • Check your Internet connection;
  • Update the camera;
  • Update the Wyze App;.
  • Reset the camera to factory settings.

Let's elaborate more on the possible solutions.

Check your Internet connection

The Wyze camera needs to communicate with the server on the Internet.

If something is wrong with your Internet link and the camera can't reach the Wyzer server, you will face all sorts of problems, including the error code 07.

Please check your Internet connection to make sure it is fast enough and does not have a huge latency to reach the server.

You can use the website to measure the Internet speed and use the ping command to check for the latency.

Just type CMD on the windows search bar to bring the command prompt and then type the command "ping" to check for the latency.

You should receive a response from the site and look at the time that the packets took to travel there and back. It should be 25ms or less.

The picture below shows an example of how to use the CMD command.

Ping Wyze website

Notice that the time is between 10 to 16ms (milliseconds).

You can also check if the camera is too far away from your Wi-Fi router or if there are walls or metallic objects that prevent the Wi-Fi signal to reach the camera.

Move the camera or the router to get a better signal, or use a Wi-Fi extender to improve the quality of the signal; either way, it works.

Update the camera firmware

Firmware updates can solve a lot of problems.

If you are facing an error, just update the camera to help to fix it.

Visit the Wyze website and look for the latest firmware for your camera.

Follow the manufacturer's instructions for the update.

Update the Wyze App

The app update is also crucial to solving the issues.

Make sure you are using the latest version of the App to solve the issues presented by the camera. It's straightforward, and I assume you know how to update Apps on your smartphone, don't you? Just do it.

Reset the camera to the factory default setttings

Sometimes a factory default reset solves a lot of problems.

Reset your Wyze camera and start the setup again; this may help you to solve the annoying problem and get rid of the code error 7 for good.

Here's an article on how to reset the Wyze Camera.


The Wyze cam error code 07 is not documented by Wyze Labs, but you can solve the problem by following basic steps. Fix the Internet connection, reset the device to factory default and update the firmware and App.

I hope this article can help you, please share it with your friends.

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