Xfinity WIFI keeps disconnecting (solved)

This article will cover what to do and the possible reasons your Xfinity WiFi keeps disconnecting.

Good, powerful WIFI connections are the glue that ties us together and keeps us operating in our high-tech lives in this age of technology and connectivity. 

So, what happens if your WIFI signal is poor or doesn’t work properly? Many individuals may fear or become irritated, and some will even feel lost. 

What should you do if your Xfinity WiFi keeps disconnecting? 

It might be due to a loose cable, being too far away from the modem, obstructions producing interference or a sluggish internet connection.

There’s no need to panic if you’ve found yourself in this situation with your Xfinity and your WiFi keeps disconnecting. 

It’s not the end of the world, and it’s likely that it’s a simple problem that can be fixed in a matter of seconds.

The following are some of the possible causes for your Xfinity WiFi to continually disconnect: 

  1. Cables that are loose 
  2. Too far away from the modem  
  3. Interference-causing obstacles 
  4. Connection speeds are slow. 
  5. It’s time for a reboot. 
  6. Outage of services

Let’s start with the most basic issue and work down the list to figure out how to fix Xfinity’s WiFi that keeps disconnecting!

Why Is Xfinity Continually Disconnecting? 

Any of the six causes listed above might cause your Xfinity device to stay on. I’ve included all of the probable causes why your WiFi could disconnect. 

Cables that are loose

A loose cable is one of the most common causes for your Xfinity WiFi to disconnect constantly. Ensure that all cables leading into the wall and into the rear of the WiFi modem are firmly connected. 

It’s probably a good idea to keep the wires out of the way, such as beneath a desk, where they may be accidentally kicked or dragged, leading them to get detached and disrupting your WIFI connection.

It would be best if you also strayed away from leaving them near children, or animals that could rip, pull or chew on said cables which puts them and your WiFi at risk.

Wait a few minutes after checking and plugging in loose cords to determine if your Xfinity WiFi is still disconnecting. If that’s the case, go on to the next solution. 

If you want to know how to Install Xfinity Stream on Apple TV, click here.

Too far away from the modem. 

Only a finite amount of distance can be covered by wireless transmissions. This range varies depending on the wireless modem. 

If you’re too far from the modem, your WiFi connection may become so poor that it disconnects for a brief time. 

If you sit next to the modem and notice that you have fewer or no connection troubles, it’s possible that you’re trying to use your device too far away from the WiFi signal source. 

To further check this, you can see if devices closer to the router are working correctly while devices farther away are having a more challenging time functioning.

In case you need to cover a greater area, you may buy WiFi extenders, which allow you to increase the range of your WiFi signal by placing secondary signaling devices in rooms that are too far away from the modem. 

If the devices, regardless of distance from the router, are not working, move on to the following step.

Interference-causing obstacles 

WiFi signals are not able to pass through some types of materials. 

Metal, concrete, and drywall are three popular building materials that naturally interfere with wireless signals. 

You may likely have frequent WiFi disconnections if you have a hefty wooden door or numerous layers of drywall between your device and the Xfinity modem. 

Remove any obstructions between your devices and the wireless modem to avoid this issue. Depending on your case, you might benefit from simply moving the said modem to a different position or room.

Modems should be placed in the center or middle of the home to spread evenly toward various rooms and spaces and cover a greater area.

Connection speeds are slow. 

It’s probable that you’re only seeing a delay in your connection speeds if you have a lot of devices connected to your Xfinity WiFi modem. 

To deal with this issue, ensure your WiFi connection is password locked so uninvited guests cannot access it without your consent. 

Disconnecting gadgets that you are not presently utilizing is also a good idea. This will free up bandwidth and improve your connection speed, reducing the chances of WiFi disconnecting.

It is also crucial to know how much bandwidth you pay for monthly. Depending on how many devices you use, it might be too low for your needs. 

The amount you need can be determined with Xfinity. But the rule of thumb is to know the average number of devices connecting to your modem. Including but not limited to:

  • Smartphones
  • Tablets
  • Computers
  • Smart cameras
  • TVs
  • Smart light switches
  • Home speakers (like Alexa and Google)

It’s time for a reboot. 

Restart your wireless modem if everything else fails. This is standard procedure for fixing your WiFi connectivity because it works the majority of the time. 

Occasionally, you need to switch off the modem, wait a few minutes for it to reset, and then turn it back on. 

View it this way: if you do need to contact tech support, you can confidently answer, “Yes!” when they ask whether you have restarted your modem because that will be asked.

Outage of services 

Comcast is a large internet service provider, yet they do encounter service interruptions from time to time. Depending on the cause of the service outage, they might last a few seconds, hours, or days. 

Through their Xfinity app or website, you can check if there has been an outage in your area. And thus, determine if that is why your Xfinity WiFi keeps disconnecting.

If you’ve tried the above and still can’t get your Xfinity WiFi connection to work, contact your local service provider to discover if there is a service outage in your region.

Clean your router on a regular basis. 

Cleaning your router regularly prevents dust from entering the ports where the inner machinery is linked. 

The dust particles that collect on the router’s internal components may cause your internet connection to be disrupted. Thus, cleaning the ports on a regular basis ensures that your gadget functions correctly. 

In conclusion

If your Xfinity WiFi keeps disconnecting, there are various steps you can take before reaching out to Xfinity customer service. But it is unlikely you will go through this list and not solve your problem.

Nevertheless, it is not impossible, so if you need to contact Xfinity Support, you can do so. You might need a change of modem, cable, or something similar, and you can also schedule a home visit with a technician. 

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