Ring Chime Pro not working – Troubleshooting Guide

People who have a Ring Chime Pro can get notifications from their door no matter where they are. Although this gadget might make your life simpler, it is not without flaws like any other piece of technology. This article will cover what to do if your Ring Chime Pro is not working.

When you’re in another part of your house, do you ever have problems hearing whether someone is at your front door? Worry not, no more deliveries will be missed because you were working in the basement! 

Nothing is more aggravating than when something meant to make your life simpler becomes a source of frustration. Your Ring Chime Pro will only notify you when a guest arrives as long as you’re linked to a WIFI network. There is, however, a solution to every issue your Ring might present. 

How can you fix a Ring Chime Pro that isn’t working? 

If your Ring Chime Pro isn’t working and won’t light up, try troubleshooting it before buying a new one. You can take various steps before ordering a brand new one. 

It might be something on your part that caused it to stop working, and we will cover things that you should avoid doing as well. Issues you might experience include powering the device, Ring Doorbell Flashing Blue, or your Ring Doorbell keeps ringing. Let’s fix them!

Unplug, Plug

Although it may seem apparent, if your Ring Chime Pro isn’t working, the first thing you should do is connect it to a different outlet. It might be that your outlet is not operating correctly and has nothing to do with the actual device.

If you plug it in and nothing happens, you guarantee that the problem is with your Ring device rather than the outlet. Now we can advance to the next issue that can be keeping your Ring from working.

Upgrade internal software

The following steps are to make sure the internal software is up to date. To double-check that everything is in order, take the following steps:

*Before starting the process, ensure you have downloaded the Ring app from your device’s Google Play Store or the App Store for iOS devices. Once downloaded, and logged in, double-check your device is there and linked to your account prior to doing the steps below*

  1. Open the Ring app on your phone. 
  2. To access the menu, look for three lines on the upper left side of the screen and click on them. 
  3. To open it, go to the menu and select “Device.” 
  4. Select your Ring Chime Pro 
  5. Then open “Device Health.”
  6. If there are any updates, make sure you let them run

A solid connection to your router

The gadget has to receive an internet connection to work properly. You’ll be able to check for any essential updates and whether or not the device is connected to a Wi-Fi network once Device Health is open.

How to Reset a Ring Doorbell

Below I have broken down how to troubleshoot your Ring Pro for various issues that could be affecting your usage of the device.

Troubleshoot a Ring Chime Pro that isn’t sending you notifications

If your Ring Chime Pro doesn’t warn you when a guest comes, double-check that all of the alert settings in the app are activated. 

To ensure that everything is enabled, follow these instructions:

  1. Open the Ring app on your phone. 
  2. To access the menu, locate the three lines in the upper left corner of the screen and select them. 
  3. Choose “Device” from the drop-down menu. Followed by “Chime Pro.”
  4. Select “Audio options.”
  5. Finally, click on “Chime Alerts” from the drop-down menu. 

You’ll notice that specific icons are grey and others are blue when you’re in this area. Blue signifies active, while grey represents disabled.

You must press the grey symbol in order for it to activate and turn blue. When it comes to deactivating blue icons, you may do the same. 

You should seek two specific icons when you first access this screen. The first is the Motion Event indicator, which is a picture of a running person. The second is represented by a bell icon that serves as an alert for when someone rings your doorbell. 

To get notifications from the Ring Chime Pro, make sure both of these symbols are blue!

How do I fix a Ring Chime Pro when the sound doesn’t work? 

What good are notifications if you can’t hear them? If your smartphone isn’t generating any noises when it sends you notifications, check sure the volume is switched on under the Audio settings before trying to fix it through the Ring.

Here’s how to resolve the problem if it is, in fact, the Ring and not your phone notification.

  1. Open the Ring app and choose “Devices.” 
  2. Select the Chime Pro once you’re in there. 
  3. To resolve the issue, select Audio Settings from the drop-down menu. 
  4. Then select the “Chime Alert” option. To turn on your alerts, tap on the symbols. 
  5. To further remedy the volume problem, go to “Chime Tones” and make sure the Chime Volume is switched on and set to a high enough level.

How can I fix a Ring Chime Pro that won’t reach the WIFI signal? 

The whole goal of having a Ring Chime Pro is to get notifications all throughout your house. If your WIFI signal isn’t strong enough, you may not receive notifications when someone knocks on your door. 

It isn’t a problem with your Ring device when this happens. 

Actually, the issue is with the location of your router since the router is the primary source of Wi-Fi connectivity for the Ring device. 

If your Ring Chime Pro isn’t reaching the Wi-Fi signal, the router may be in the wrong place. It’s best if you keep the router no more than 20 to 25 feet away from the Ring Pro Device.

The bottom line

Finally, how do you troubleshoot a Ring Chime Pro that isn’t working?

If your Ring Chime Pro isn’t working, try some of the troubleshooting methods listed above to get it operating again. If none of the steps above work, you may need to reset the device.

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