If you a problem with the Reolink client not finding camera in the network, this article can help you. Just keep reading to find out how to solve the problem.
Reolink sells different types of cameras, such as the PoE, Wi-Fi, 3G/4G, and battery-powered models. In any case, they need to connect to a network so you can have remote access to them via a smartphone, computer, or tablet.
The problem with network communication
It doesn't matter which type of camera you have connected to the network, they follow the same technical standards, and you need to know how to deal with them to troubleshoot communication problems.
The software scans the network but can't find the camera, and there are different reasons the camera is not visible; let's talk about them.
Possible causes for the problem
Here's a list of problems that can prevent the software from finding the camera.
- The camera is not powered on;
- The computer and camera are not connected to the same network;
- There's a firewall blocking the communication;
- The camera or software is not updated.
Let's discuss what are the solution for each case.
The camera is not powered on
Make sure the camera has power, you can check if the LED status is ON.
You can also use the Reolink app to check if you can have access to the live video.
The devices are not connected to the same network
To be able to communicate, the camera and computer with the Reolink client software must be connected to the same network and use IP addresses that are in the same network range. See the picture below for more detail.
Assuming the initial setup was done in this network, the router should give the camera an IP address in the same range as the laptop and the mobile.
Here's an example of the IP address scheme.
Your network is probably different, but this example illustrates how the devices must have the same IP address range represented by 192.168.1.x in this case.
Every device receives an IP from the router, which is the gateway to the Internet.
Check your devices to see if they are connected to the same router and have similar IP addresses as you see in this example,
A firewall is blocking the communication
If a firewall in your computer/laptop blocks the communication between the devices, the Reolink client won't be able to find the camera.
Check your firewall and create a rule to allow the data communication between the computer and the Reolink camera.
The camera or software are not updated
Sometimes an old version of the software or camera firmware can lead to some communication problems, so make sure you have the latest firmware in the camera and visit the Reolink Website to update the client software.
Most of the time, the Reolink client is not finding a camera in the network; the problem is related to a wrong network configuration or a firewall blocking the traffic between the devices. You can follow the tips in this article to fix the problem.
If the problem persists, please visit the Reolink website to ask for help.
I hope this article can help you. Please share it with your friends.